Is it something to be regarded as a work of beauty or art? Does it contain clever slogans or amusing prose when you put forth some thing new? Is it workmanship to be judged for an award or recognition?
It’s none of the above.
Presentation of something is what you do salesmanship multiplied to bring home your idea, to get your products/concepts sold out. It is Nothing more. And documenting presentation copy, or copy-writing is salesmanship in print. The purpose of a copywriter’s job is to sell. The selling is accomplished by persuasion with the written word, much like a television commercial sells (if done properly) by persuading with visuals and audio.
To properly understand Presentation or to learn even its rudiments one must start with the right conception. Presentation is salesmanship. Its principles are the principles of salesmanship. Successes and failures in both lines are due to like causes. Thus every Presentation question should be answered by the salesman's standards. Let us emphasize that point. The only purpose of Presentation is to make sales. It is profitable or unprofitable according to its actual sales.
It is not for general effect. It is not to keep your name before the people. It is not primarily to aid your other salesmen. Treat it as a salesman. Force it to justify itself. Compare it with other salesmen. Figure its cost and result. Accept no excuses which good salesmen do not make. Then you will not go far wrong.
The difference is only in degree. Presentation is multiplied salesmanship. It may appeal to thousands while the salesman talks to one. It involves a corresponding cost. Some people spend $10 per word on an average presentation. Therefore every presentation should be planned in such a way that it may work as a super-salesman for you. It must be made effective.
A salesman's mistake may cost little. A mistake made in presentation may cost a thousand times that much. Be more cautious, more exacting, therefore. A mediocre salesman may affect a small part of your trade. Mediocre Presentation affects all of your trade.
How Can We Make Our Presentation As Effective As Possible.
We may have to test. Test again. And then test some more. If our method of presentation named as “A” receives a two percent response rate, and other method named as “B” receives three percent, then we can deduce that “B” will continue to outperform “A” on a larger scale. Testing takes time, however, and can be expensive if not kept in check. Therefore, it’s ideal to start with some proven tested known ideas and work from there.
If testing has shown for decades or more that targeted Presentation significantly outperforms untargeted Presentation (and it does), then we can start with that assumption and go from there. If we know based on test results that crafting a presentation that speaks directly to an individual performs better than addressing the masses (again, it does), then it makes little sense to start testing with the assumption that it does not. This is common sense.
So it stands to reason that knowing some basic rules or techniques about planning an effective presentation is in order. Test results will always trump everything, but it’s better to have a starting point before you test.
When we plan an effective presentation of something being brought out anew or in a continued process of keeping the memory alive in the minds of the target people, we need to:
Focus On Products/Services Only, Not Ourselves Much.
When a prospect reads our presentation, letter, brochure, etc., the one thing he will be wondering from the start is: “what’s in it for me?” And if your copy doesn’t tell him, it’ll land in the trash faster than he can read the headline or lead.
This mistake is very frequently repeated by those who plan presentations. They focus on them as a company. How long they’ve been in business, who their biggest customers are, how they’ve spent ten years of research and millions of dollars on developing this product, etc. Actually, those points are important. But they should be expressed in a way that matters to your potential customer. Remember, once our presentation is ignored, the sale is lost!
When writing our presentation document, it helps to think of it as writing a letter to an old friend. In fact, I often picture a friend of mine who most closely fits my prospect’s profile. What would I say to convince this friend to try my product? How would I target my friend’s objections and beliefs to help my cause?
When you’re writing to a friend, you’ll use the pronouns “I” and “you.” When trying to convince your friend, you might say: “Look, I know you think you’ve tried every widget out there. But you should know that…”
And it goes beyond just writing in the second person. That is, addressing your prospect as “you” within the document. The fact of the matter is there are many successful presentations that weren’t written in the second person. Some are written in the first person perspective, where the writer uses “I.” Other times the third person is used, with “she,” “he,” and “them.” And even if we do write in the second person, it doesn’t necessarily mean our presentation is about them.
For example: “As a real estate agent, you can take comfort in the fact that I’ve sold over 10,000 homes and mastered the tricks of the trade”. Although you’re writing in the second person, you’re really still focusing on yourself. So how can you focus on them? Glad you asked. One way is to…
Emphasize Benefits, Not Features
What are features? They are descriptions of what qualities a product possesses.
• The XYZ car delivers 55 miles per gallon in the city.
• Our ladder’s frame is made from a lightweight durable steel alloy.
• Our glue is protected by a patent.
• This database has a built-in data-mining system.
And what are benefits? They are what those features mean to your prospects.
- You’ll save money on gas and cut down on environmental pollutants when you use our energy saving high-performance hybrid car. Plus, you’ll feel the extra oomph when you’re passing cars, courtesy of the efficient electric motor, which they don’t have!
- Lightweight durable steel-alloy frame means you’ll be able to take it with you with ease, and use it in places most other ladders can’t go, while still supporting up to 800 pounds. No more backaches lugging around that heavy ladder. And it’ll last for 150 years, so you’ll never need to buy another ladder again!
- Patent-protected glue ensures you can use it on wood, plastic, metal, ceramic, glass, and tile…without messy cleanup and without ever having to re-glue it again—guaranteed!
- You can instantly see the “big picture” hidden in your data, and pull the most arcane statistics on demand. Watch your business do a “180” in no time flat, when you instantly know why it’s failing in the first place! It’s all done with our built-in data-mining system that’s so easy to use, my twelve year-old son used it successfully right out of the box.
By the way, did you notice in the list of features where I wrote “steel alloy?” But in the benefits I wrote “steel-alloy” (with a hyphen). Not sure off-hand which one is correct, but I know which one I’d use. Why: We are not making our presentation to impress our English teacher or win any awards. The only award we’re after is your copy beating the control (control being the best-selling copy so far), so take some liberty in grammar, punctuation, and sentence structure. We want it to be read and acted upon, not read and admired!
Benefits… If you were selling an expensive watch, you wouldn’t tell your reader that the face is 2 inches in diameter and the band is made of leather. You show him how the extra-large face will tell him the time at a glance. No sir! He won’t have to squint and look foolish to everyone around him trying to read this magnificent timepiece. And how about the way he’ll project success and charisma when he wears the beautiful gold watch with its handcrafted custom leather band? How his lover will find him irresistible when he’s all dressed up to go out, wearing the watch. Or how the watch’s status and beauty will attract the ladies.
Incidentally, did you notice how I brought up not squinting as a benefit? Does that sound like a silly benefit? Not if you are selling to affluent baby boomers suffering from degrading vision. They probably hate it when someone they’re trying to impress sees them squint in order to read something. It’s all part of their inner desire, which you need to discover. And which even they may not know about. That is, until you show them a better way.
The point is to address the benefits of the product, not its features. And when you do that, you’re focusing on your reader and his interests, his desires. The trick is to highlight those specific benefits (and word them correctly) that push your reader’s emotional hot buttons.
Push Their Emotional Hot Buttons
This is where research really pays off. Because in order to push those buttons, you need to first know what they are.
Once upon a time a young man walked into a Chevrolet dealer’s showroom to check out a Chevy Camaro. He had the money, and he was ready to make a buying decision. But he couldn’t decide if he wanted to buy the Camaro or the Ford Mustang up the road at the Ford dealer.
A salesman approached him and soon discovered the man’s dilemma.
“Tell me what you like best about the Camaro,” said the salesman.
“It’s a fast car. I like it for its speed.”
After some more discussion, the salesman learned the man had just started dating a cute college cheerleader. So what did the salesman do?
Simple. He changed his pitch accordingly, to push the hot buttons he knew would help advance the sale. He told the man about how impressed his new girlfriend would be when he came home with this car! He placed the mental image in the man’s mind of his girlfriend with himself cruising to the beach in the Camaro. How all of his friends will be envious when they see him riding around with a beautiful girl in a beautiful car. And suddenly the man saw it. He got it. And the salesman recognized this and piled it on even more. Before you know it, the man wrote a nice fat check to the Chevy dealership, because he was sold!
The salesman found those hot buttons and pushed them like never before until the man realized he wanted the Camaro more than he wanted his money.
I know what you’re thinking…the man said he liked the car because it was fast, didn’t he?
Yes, he did. But subconsciously, what he really desired was a car that would impress his girlfriend, his friends, and in his mind make them love him more! In his mind he equated speed with thrill. Not because he wanted an endless supply of speeding tickets, but because he thought that thrill would make him more attractive, more likeable.
Perhaps the man didn’t even realize this fact himself. But the salesman sure did. And he knew which emotional hot buttons to press to get the sale.
Now, where does the research pay off? Well, a good salesman knows how to ask the kinds of questions that will tell him which buttons to press on the fly. When you’re writing copy, you don’t have that luxury. It’s therefore very important to know upfront the wants, needs, and desires of your prospects for that very reason. If you haven’t done your homework, your prospect is going to decide that he’d rather keep his money than buy your product. Remember, presentation document is salesmanship in print!
We may plan for our presentation carefully. Since it seems to be an interesting subject, I may continue it to next post.
Be Happy – Do effective Presentation For Early Success.